The idea that design is important to human experience is becoming pretty ubiquitous. It’s also fairly well-known that appropriate health care design is important to patient safety. So, health care organizations are starting to understand the importance of design in improving care processes, both to make their clinics and hospitals more appealing to people and also safer and producing better outcomes.
But where are patients in this discussion?
When Intake.Me went to the Health 2.0 conference, we were interested in the role that patients may have had in the design of new health IT and health-related gadgetry. We were surprised by how little patient-centered design was discussed and featured. As others have written about countless times, it’s only by following patients through their interaction with the healthcare system that providers can understand the hiccups and needs of the system. It’s important that health technologists also take the patient perspective into consideration, and better yet, including patients in product development (what we do at Intake.Me!).
To further this idea of patient-centered design, we wanted to take a moment to feature 3 of the best apps in patient-centered design that we saw at Health 2.0:
- 1. Recovery Record is a secure, HIPAA-compliant application that helps patients with eating disorders record their daily progress towards recovery and communicate on their progress with their health care provider.
- 2. Liviam is a site for people on long-term hospital stays that allows patients to maintain a page to update their loved ones, allow others to post support for the patients on a “carestream” and offer to help with various tasks.
- 3. InvolveCare organizes and helps distribute caregiving tasks between different people in the family, from helping mom to her doctor appointments to picking up the groceries.
All of these sites demonstrate a focus on the problems that face real patients and are designed around addressing those problems in a clean, streamlined way. They are an inspiration to us going forward as we develop Intake.Me!
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